Terms of Service

Section 01

About Us

This website is run by Smartlake Motors Ltd for Isuzu Migori, an authorised Isuzu service centre in Migori, Kenya. The website provides information about our services, parts, prices and offers, and lets you book a service or send us an enquiry. These terms apply to everyone who uses the website.

Section 02

Bookings & Enquiries

• A booking made on the website, on WhatsApp or by phone is a request. It is confirmed when our team contacts you to agree the date and time.
• Please give accurate contact and vehicle details so we can reach you and prepare for your visit.
• If you need to change or cancel a booking, please call or WhatsApp us as early as you can.
• Sending an enquiry does not commit you or us to any purchase or service. We reply during our opening hours.

Section 03

Prices, Quotes & Parts

• Prices shown on the website are a guide and may change without notice. Nothing on this website is a binding offer to sell any part or service at a stated price.
• After inspecting your vehicle, we give you an itemised quote, and no work begins until you approve it.
• We recommend genuine Isuzu parts. Depending on the job and your request, we may also fit Isuzu Select or other best-value parts.

Section 04

Offers

We may publish discounts or special offers on services and parts from time to time ("Offers"). All Offers are subject to the following conditions:

• Each Offer states its own validity period, applicable services or parts, and any other conditions.
• Offers cannot be combined with other promotions unless expressly stated.
• We reserve the right to modify, withdraw, or expire any Offer at any time without prior notice, provided that any Offer already redeemed will be honoured.
• Offers have no cash value and may not be exchanged for cash or credit.
• Misuse or attempted misuse of any Offer may result in the Offer being cancelled.

Section 05

Newsletter

Sign-ups for our monthly newsletter open soon. Subscribing is optional. By subscribing, you consent to receiving periodic emails from Isuzu Migori with service tips, offers and workshop news.

You may unsubscribe at any time using the unsubscribe link in any newsletter email or by contacting us. We will process opt-outs within 5 business days.

Newsletter content is provided for informational purposes only and does not constitute a contractual offer or binding commitment regarding any product, pricing, or availability.

Section 06

Website Content & Accuracy

We make every effort to ensure that information on this website, including service details, prices and parts availability, is accurate and up to date. However, we cannot guarantee that all information is free from errors or omissions at all times.

Our blog articles and car-care guides give general advice. They are not a substitute for an inspection of your vehicle by a qualified technician.

Section 07

Intellectual Property

All content on this website, including text, photographs, logos, and design elements, is owned by or licensed to Smartlake Motors and Isuzu Migori, or is used with the permission of Isuzu East Africa Limited. The Isuzu name, logo, and related trademarks are the property of Isuzu Motors Limited and are used under licence. The logos of our clients belong to their respective owners.

You may not copy, reproduce, modify, distribute, or use any content from this website for commercial purposes without our prior written consent.

Section 08

Acceptable Use

When using this website, you must not:

• Attempt to access any system or part of the website not intended for public access.
• Use automated tools in a way that overloads, disrupts, damages, or impairs the website or our systems.
• Use the website for any unlawful purpose or in violation of any applicable Kenyan law.
• Submit false, incomplete, or misleading information through any contact form, booking form, or enquiry channel on this website, including providing fictitious names, invalid contact details, or fabricated vehicle or service information.
• Raise a false or exaggerated emergency flag, urgency marker, or priority request through the booking or contact form where no genuine emergency exists, or otherwise misrepresent the nature or urgency of a service request in order to obtain preferential treatment.

Section 09

Limitation of Liability

To the fullest extent permitted by Kenyan law, Smartlake Motors and Isuzu Migori shall not be liable for any indirect, incidental, or consequential loss arising from your use of, or inability to use, this website or its features, including the booking and contact forms and newsletter communications.

Our total liability to you for any claim arising in connection with these terms or the website shall not exceed the value of any specific transaction or service directly at issue.

Nothing in these terms excludes liability for fraud, personal injury caused by our negligence, or any other liability that cannot be excluded under Kenyan law.

Section 10

Governing Law & Disputes

These Terms of Service are governed by and construed in accordance with the laws of Kenya. Any dispute arising from or in connection with these terms, or your use of this website, shall be subject to the exclusive jurisdiction of the Kenyan courts.

We encourage you to contact us in the first instance to resolve any concerns informally before pursuing formal proceedings.

Section 11

Changes to These Terms

We may update these Terms of Service at any time. The effective date at the top of this page always shows the latest version, and we will display a notice on the website when we make important changes.

Your continued use of the website after the effective date of any revision constitutes acceptance of the updated terms.

Section 12

Contact Us

For questions or concerns about these Terms of Service, please reach out to us:

Credits

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